I've been a victim of Orange outage. Isn't it odd how you suddenly become desperate to look something up on the Internet or send a message to someone when you can't?
I've had lots of niggling problems over the months since Orange took over Wanadoo and had to reload the modem software more times than I care to remember. I don't understand this at all - all Orange did (as far as I'm aware) is take over Wanadoo so why should that result in so many problems with the service?
But I'm back now! And thank you to Orange for the note of apology but I'd rather it wasn't needed in the first place.
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